IT Support
Connected, Secured, Managed
Our IT support package offers the following services:
- Fully managed business networks
- 24/7 Server and network monitoring
- Telephone helpdesk for all of your users
- London-based Microsoft certified professionals
We deliver a proactive support function. By meticulously monitoring and maintaining your network we will prevent faults and failures, rather than fix them when they have already affected your business.
Prime Networks make IT support simple. We will ensure that you are configured correctly on day one, protected fully from the start and then maintained thoroughly.
We call this; connected, secured, managed.
Get Connected
Problem-prevention is far better than any cure. Whether we are building a network from scratch or inheriting an existing setup, ensuring your network is configured correctly is our first concern.
Network Assessments:
Prime Networks offers new clients a full forensic network assessment. This will enable us to document all aspects of your network, from backup reliability to licensing compliance and hardware utilisation.
We will provide you with a clear and concise summary, breaking down each section of your network and making recommendations wherever necessary.
We aim to ensure that you fully understand both your network and what we will do to maintain and improve it.
Straight Forward Advice
We understand the importance of commercial mindedness. A solution for today may be outdated tomorrow. Strategic planning and forward-thinking is without doubt the most cost-effective way to build a network.
Prime Networks have been working with industry leaders in IT solutions for many years. Whether you require new hardware or software, purchasing through us will ensure that you invest in the best possible solution at the lowest available price. We will source the perfect product to fulfil your corporate needs.
No matter the industry, we have solutions that will maximise your efficiency and benefit your business.
Be Secure
We understand the importance of a secure network. Working with the market leaders in firewalls, internet security, anti-spam and anti-virus solutions, we ensure that our clients' networks are highly protected.
But being secured doesn't end there...
Our rigorous preparation will enable you to recover quickly in a disaster-recovery situation. We work tirelessly to ensure our clients have the correct backup and archiving solutions in place.
Whether your network is hosted online or in-house, it is critical that we are able to get you back on your feet if the worst were to happen. From data recovery to email continuity, our clients can be sure that they will always be open for business.
Network Management
Managing and maintaining networks is our forte. We pride ourselves on offering proactive support. Our state-of-the-art monitoring systems enable us to scrutinise clients' servers and networks 24 hours a day.
Our engineers are notified of potential issues in real time, allowing them to address concerns before a major breakdown occurs.
We are constantly working behind the scenes to monitor the following:
- Server processor usage
- Disk space usage
- Server temperatures
- Backup reliability and status
- Anti-virus status
- UPS statistics
- Physical server intrusions
- Internet connectivity
We carry out daily server checks on all networks under our management.
We monitor anti-virus applications, check the status of backup strategies and examine event logs and all other network imperative functions key to maintaining our clients' networks.